Online Store Terms & Conditions

Tattooeducation.com does not have a physical store location, but our warehouse and offices are situated near Marion, Illinois. We have been in business since 1998 as www.hyperspacestudios.com, our parent site and Guy Aitchison and Michele Wortman's art studio website. We are a BBB accredited business. Tattooeducation.com can accept orders via our online store or through our call center 24 hours a day. We do not have a fax number; you can email your documents in PDF or JPEG format to customerservice.hyperspace@gmail.com. Items are shipped via the US Postal Service, and are sent out every Monday, Wednesday and Friday. No order will ever take longer than 2 business days from the time it is ordered to the time it is shipped, provided we have all items in the order in stock. Although the store is designed to not accept orders on items that are backordered, in the unlikely event an order does go through for an item that we do not have in stock, the customer will be notified within 48 hours. Shipping costs vary per item and by where the items are going. Once you have ordered a DVD from our catalog, we offer half-price for shipping each additional DVD. A standard sales tax of 6.75% applies to Illinois residents only, and is added automatically. We can ship to a PO box if necessary. We accept Visa, MasterCard, American Express and Discover. We also accept Paypal transactions. Cash is not our recommended method of payment-- we are not responsible for lost payments sent in the mail. Instead, if you do not have a credit card or PayPal account, we recommend that you send a check or money order. To do this, first you will need to proceed through checkout at our online store until your order has been added up and shipping has been calculated by the website. You can then print that page, include it with your check or money order and mail it to: Tattoo Education PO Box 866 Marion, IL 62959 USA

Professionals-Only Content Certain items at this store are marked with the red "P" flag. That means that the item in question is meant for professional tattooists only, or for apprentices learning to tattoo in a supervised professional setting. When you check out from the store, if you have any red-flagged items in your cart, you must be on our Verified Professionals list; if not, you will be directed to the Verified application form and your order will be held for up to 48 hours while your application is reviewed, which if approved will place your name permanently on the Verified list. This is required whether you are shopping online or using our call center. We regret any inconvenience that this verification policy may cause to legitimate hardworking artists, but this is a necessary standard for preventing this technical information from being used by people who are not participating in the professional tattoo industry.

Returned Packages Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges). We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us at customerservice.tattooeducation@gmail.com. The most common reasons for packages to be returned as undeliverable are that a PO box is too small (in which case we need a street address) or that the address is incorrect. To return an item, it must be enclosed undamaged in its original packaging, and a return authorization (RA) number must be issued. To do this, contact customerservice.tattooeducation@gmail.com and describe the item you want to return and the reason for the return. Once you have been issued an RA number, you can ship the item (with the RA number marked on the outside of the box) to: Tattoo Education PO Box 866 Marion, IL 62959 USA We do not refund shipping on returned items.